Privacy

Privacy Policy

Modified 09 June 2021

Our privacy obligations

Escrowpayltd.com takes privacy seriously and cares about personal information.

'Personal information' means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Escrowpayltd.com's Privacy Policy applies to personal information collected and/or held by Escrowpayltd.com.

This Privacy Policy also explains how we process 'personal data about people in the European Union (EU), as required under the General Data Protection Regulation (GDPR).

We will review this policy regularly, and we may update it from time to time.

The types of personal information we collect and hold

We collect personal information about our users in order to provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.

In some situations, users may provide us with personal information over platforms that are outside our control; for example through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.

How we collect personal information

Information that you specifically give us

While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.

We may request, collect, or process the following information:

  • Account Details - password
  • Contact Details - email address, phone number
  • Location Details - physical address, billing address, timezone
  • Identity Details - full name, proof of identity (e.g. drivers licence, passport), proof of address (e.g. utility bill)
  • Financial Information - credit card details, wire transfer details, payment processor details (e.g. skrill, paystack, flutter wavel), tax numbers
  • User-Generated Content - transaction descriptions, transaction attachments

Information that we collect from others

Users have the ability to start a transaction with non-users by providing contact details such as email address, physical address, and phone number. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of our systems.

Your payment provider may transmit information about the payment that we may collect or process.

In some situations, the personal information of users may be collected from public sources.

We may collect or process the following information:

  • Contact Details - email address, phone number
  • Location Details - Physical Address, billing address, timezone
  • Financial Information - transaction details, payment account details (e.g. PayPal email address and physical address), wire transfer details
  • User-Generated Content - transaction description

Our partners may create transactions on your behalf, in these situations the information that can be provided is the same as the information we may request, collect and process from individual users. Whilst our partner's platforms will be governed by their own privacy policy, any personal information that is transferred to our platform will be treated and protected as though it was submitted by a user.